06/25/2024
Hotel was very accomodating. However, the transfer to airport needs work.We had an early flight and inquired what time to catch shuttle. So, as they advised we were down in lobby before 6 am. However, 30 minute shuttle was at 6:30. No 6 am shuttle.Our return flight was around midnight. I know the airport has created a chaos arrangement to catch these shuttles. However, all the other hotel shuttles did the "slow-walk" to the front and the driver would step out and announce their arrival. In the chaos, we saw the shuttle for Holiday Inn Express on Best Road had stopped in the back of line and decided he did not need to wait and proceeded to pass all the other shuttles without announcing or slowing down. Very disappointed.